The Fine Print.
We know legal stuff is boring, but it keeps the ecosystem safe. Here is everything you need to know.
Legal Documents
Secure Payment Terms
We keep your money safe and your mind at ease. By using our Secure Vault, you agree to these comprehensive terms designed to protect both creators and clients! ✨
Last Updated: June 2026
1. Acceptance of Terms
By using the Brandcey Secure Vault payment system, you expressly agree to these terms. If you do not agree, please do not use our payment services.
2. The Secure Vault Mechanism
The Secure Vault acts as a neutral holding area. Client funds are deposited here upon contract acceptance and are only released when milestones are approved.
3. Funding Requirements
Clients must fully fund the Secure Vault for the current active milestone before the freelancer is permitted to begin work. No exceptions! 🛡️
4. Release of Funds
Funds are only released when the client explicitly clicks "Approve & Release". Once released, the transaction is final and irreversible.
5. Dispute Resolution
If a dispute arises, funds remain locked in the Secure Vault until our internal mediation team makes a binding decision.
6. Platform Fees
Brandcey deducts a flat platform fee from the final released amount. This fee is non-refundable even in the event of a dispute.
7. Chargebacks
Initiating a chargeback outside of the platform dispute resolution process is a violation of these terms and will result in immediate account termination.
8. Currency and Conversion
All Secure Vault transactions are processed in USD. Currency conversion fees applied by your bank are your sole responsibility.
9. Inactive Contracts
If a contract sits inactive with funds in the Secure Vault for more than 90 days, we reserve the right to automatically refund the client.
10. Tax Compliance
Freelancers are solely responsible for reporting their earnings and paying applicable taxes. Brandcey does not withhold taxes from Secure Vault payouts.
11. Payment Processor Terms
By using the Secure Vault, you also agree to the terms of service of our underlying payment processor (e.g., Stripe).
12. Identity Verification
We may require you to pass identity verification (KYC) before depositing or withdrawing funds from the Secure Vault to prevent money laundering.
13. Prohibited Transactions
The Secure Vault cannot be used to fund illegal activities, adult content, or any project that violates our Community Guidelines.
14. Partial Releases
Clients may choose to release partial funds for a milestone if the work delivered is incomplete but partially acceptable. The remaining funds will stay in the vault.
15. Refunds
Freelancers can voluntarily choose to refund the client from the Secure Vault at any time before the funds are officially released.
16. Security Measures
We utilize bank-level encryption and security measures. However, you are responsible for keeping your login credentials safe.
17. Modifications to Terms
We reserve the right to modify these payment terms at any time. Continued use of the Secure Vault constitutes acceptance of the new terms.